Effective from the date of your registration, these Terms and Conditions ("Agreement") govern your use of Castle Bingo's online gaming platform (the "Platform"). By registering for an account with us or using our services, you agree to be bound by this Agreement. If you do not accept any part of these terms and conditions, please leave the website immediately.
Acceptance of Terms
Please read this Agreement carefully before using our Platform. It is your responsibility to familiarize yourself with its contents and understand that by continuing to use our services, you are deemed to have accepted all applicable terms.
Eligibility Requirements
To use our services, you must be at least 18 years old (or the minimum age required in your jurisdiction) and not self-excluded from participating in online gambling activities. You agree to provide accurate identification documents as may be requested by us from time to time during your relationship with Castle Bingo.
Geographic Restrictions
Castle Bingo is a UK-facing platform, and its services are intended for users located within the United Kingdom (including Great Britain and Northern Ireland) only. We do not offer our products or services in any other country where such activities may be prohibited by law. You confirm that you have obtained all necessary permissions to use our Platform from your government.
Account Registration Rules
When registering an account with us, you must provide true, complete, and up-to-date information about yourself. Failure to do so is a serious breach of this Agreement and can lead to the closure of your account without warning.
You are not allowed to create multiple accounts for personal use or to benefit from any bonuses or promotions in more than one instance. Each person needs only one account with us, which must be registered under their own identity (or that of an authorized family member).
One-Account-per-user Policies
For the avoidance of doubt, if you are found guilty of having multiple accounts, we reserve our right to close all such accounts without notice and void any winnings or bonuses awarded. Further, if you have breached these rules, this may lead us to take further action against your account.
Identity Verification and KYC
As part of the registration process and to comply with applicable laws, you agree that Castle Bingo has a right (which will not be unreasonably exercised) to request identification documents or other personal data from time to time during our relationship. You undertake to provide accurate details about yourself at all times.
Account Accuracy Obligations
You agree that any information submitted by you is accurate and true, including without limitation your age and address (or any variations thereof).
In order for us to maintain security standards suitable for a regulated online gambling operator in the United Kingdom, you are required at all times:
Any failure by you to comply with these rules is likely to result in suspension of your access rights while we investigate any irregularities. We reserve the right to require changes be made to a user’s security measures at any time for operational and/or compliance purposes without giving prior notice.
You agree that all login credentials and password(s) must not be shared or disclosed with unauthorized third parties, including family members (save in cases of legitimate joint account holders).
Any breach by you of this section will likely result in immediate closure of your account. We do not have a duty to inform you if there is suspicion that you have allowed someone else access to your account using your login credentials.
We may prohibit certain types of behavior, such as playing under false identities or participating in fraudulent activities on the Platform. If we suspect any form of restricted behaviour has been engaged by a user's family member(s), then that user will be considered responsible for said breach unless otherwise proven.
Castle Bingo may also have rules about how to play games fairly and responsibly within our services, including setting minimum deposits required or maximum bet limits per transaction or session. Your failure to comply with any of these guidelines can lead us to void your gameplay results (including any winnings) in cases where such are the consequences prescribed by applicable regulations.
Bonus and Promotion Rules
Our bonus offers require acceptance as a condition precedent for our obligation to pay out bonus funds (where applicable). All bonuses offered on Castle Bingo's Platform comply with the rules of UK gambling law, including but not limited to restrictions around 'non-real' money stakes or bets made using free spins on bingo games.
Bonus and promotion terms can be changed at any time; provided such changes take effect only in respect of new gameplay periods (not during active sessions). For that reason please make sure you have read the Terms before participating.
Wagering and Gameplay Conditions
To comply with UK gambling regulations, all wagers must meet fair play standards for money management. These conditions may include stipulations about:
Failure to abide by such terms can lead us voiding your game results and disqualifying you from receiving any relevant winnings.
Castle Bingo may, at our sole discretion without prior warning:
Deposits and Withdrawals
Unless otherwise stated, deposits must be made into a verified player account within seven (7) days of receiving confirmation from us that it is open for use by you.
Please also note, following regulatory changes or new legislation we may choose at any time to require user verification documents when processing withdrawals. If you fail to comply with our reasonable request(s), there will be an initial delay while the documentation is reviewed and subsequently processed if deemed acceptable; however please beware of increased wait periods associated with non-compliance.
Castle Bingo reserves its right under these terms, in accordance with applicable regulations, at all times without giving prior notice to freeze or block any particular deposit payment source suspected as being illicitly connected (including but not limited to those linked with money laundering) until further details are obtained. This may result in delays while verification is completed.
Withdrawal processing can be affected by various factors including our review process for compliance reasons, payment processing times and sometimes network security issues which could lead to temporary freezes or delays beyond your reasonable expectations.
Processing and Review Procedures
Castle Bingo always aims at delivering high standards of customer service. You should therefore expect withdrawals to generally take less than 24 hours after verification by the account owner (in accordance with our internal controls, but note this timeframe excludes payment processing times).
Upon receipt of a request for withdrawal from your verified user profile we will seek any necessary proof that such details are accurate according to applicable AML regulations.
We want all users to use our services responsibly and within their budget. To achieve these aims:
Please consult help pages provided at our website if unsure about your limits and how we can assist further with enforcing those self-imposed betting restrictions (also known simply as 'loss limits') where supported by the game being played or rules around said product available online upon request to support staff via email before attempting any such changes during an ongoing session. We are able, on a case-by-case basis, at our discretion without giving prior notice:
a) Cancel bets which appear not made voluntarily due to obvious lack of knowledge regarding their value by reason thereof being below the limit specified within this Agreement and enforce compliance in relation thereto or refuse access until changed where applicable.
Self-Exclusion and Account Restrictions
In case you are struggling financially, emotionally or socially with an addiction issue related directly to gaming then please be aware that:
Subject always however to compliance with applicable gaming laws regarding such matters, a longer term restriction than three months can be put in place for yourself by way of additional protection offered through our system; or
All our games use Random Number Generators ("RNG") to ensure fairness.
We also comply with industry standard practice guidelines for game testing before release from independent third-party auditors, thereby ensuring compliance requirements under UK law are met.
While every effort will be made to prevent technical problems affecting gameplay at all times on Castle Bingo's Platform, it is possible sometimes there may occur brief periods where transactions do not happen as expected (like deposits failing). If such incidents were indeed the result of unforeseen technical errors beyond our reasonable control we reserve right without limitation:
This section sets out what might happen in exceptional situations outside normal times when everything goes according to plan during usual circumstances on Castle Bingo’s Platform.
We may also be able to postpone and/or suspend operations due to factors beyond our reasonable control like:
Castle Bingo always aims at operating our Platform with integrity, honesty, respect, transparency, fairness and responsibility towards all stakeholders including users.
However sometimes unforeseen circumstances can occur that prevent compliance fully with such expectations - like when affected by serious technical issues or external events outside the reasonable control of us.
